FAQ
- What is Infiniti Bra?
- How does Infiniti Bra work?
- How do I attach all the pieces of Infiniti Bra together?
- How do I breastfeed in Infiniti Bra?
- How do I pump in Infiniti Bra?
- How do I expand the back band and shoulder straps?
- What are Infiniti Cup Flower sizes? And why are your sizes different?
- What sizes do you sell?
- How do I find my size?
- How do I measure myself?
- How many Infiniti Bras will I need?
- How do I care for Infiniti Bra?
- Is Infiniti Bra just for pregnant, breastfeeding and pumping women?
- Who has created Infiniti Bra and is it a quality product?
- What payment methods do you accept?
- Where is my refund?
- Can I place an order without creating an account?
- Where is my order confirmation?
- Why has my order been canceled?
- How do I cancel my order?
- Can I alter my order?
- When will my order arrive?
- What countries do you ship to?
- How much is shipping?
- Can I return or exchange an item?
- How do I return an item?
- My order has arrived but it’s not as I expected. What can I do?
- How long does it take to return an item?
- Do you sell gift vouchers/cards?
- Can I use my FSA/HSA funds to buy an Infiniti Bra?
Infiniti Bra
- What is Infiniti Bra?
- How does Infiniti Bra work?
- How do I attach all the pieces of Infiniti Bra together?
- How do I breastfeed in Infiniti Bra?
- How do I pump in Infiniti Bra?
- How do I expand the back band and shoulder straps?
- What are Infiniti Cup Flower sizes? And why are your sizes different?
- What sizes do you sell?
- How do I find my size?
- How do I measure myself?
- How many Infiniti Bras will I need?
- How do I care for Infiniti Bra?
- Is Infiniti Bra just for pregnant, breastfeeding and pumping women?
- Who has created Infiniti Bra and is it a quality product?
What is Infiniti Bra?
The patent-pending Infiniti Bra is a fully adaptable maternity, nursing and pumping bra made up of five pieces: a pair of cups, a pair of shoulder straps and one back band. Each piece can easily be connected and disconnected to create the perfect bra for you every single day. Head to our home page to see more on how amazing Infiniti Bra is.
How does Infiniti Bra work?
Infiniti Bra is made up of five pieces, a pair of cups, a pair of shoulder straps and a back Band. Each piece can be swapped out and changed depending on your size or what postpartum function you need Infiniti Bra for. Having totally detachable parts means that you can customize Infiniti Bra so that it always fits. Swap out the cups for a bigger size for example, or for nursing only cups (coming soon!). The back band is also expandable up to three inches, that means you can adjust the back band while it is on so that it feels comfortable and supportive at all times.
How do I attach all the pieces of Infiniti Bra together?
- How do I attach the cups to the shoulder straps?
There is a small loop at the top of each cup; this loop is where you attach the shoulder straps.
- How do I attach the cups to the back band?
The cups can be attached to the back band using the hook and eye fastenings that you can find at the side of each cup and on each end of the back band.
- How do I attach the shoulder straps to the back band?
Search for the loop on the back band and insert the shoulder strap hardware into it.
How do I breastfeed in Infiniti Bra?
To make breastfeeding as easy as possible while wearing Infiniti Bra, we have selected easy to release maternity clasps that can be unattached to bring the cup down under your breast. Once that has been moved, simple pull the pumping sling to one side and nurse your beautiful baby.
How do I pump in Infiniti Bra?
Having hands free pumping is a game changer. To pump in your Infiniti Bra, simply unclip the nursing clasps on the cups. Here you will see the pumping sling, just put your pump flange into this hole and pump with ease.
How do I expand the back band and shoulder straps?
- How do I expand the shoulder straps?
We know that when you are pregnant and breastfeeding, movement may be slightly limited. That is why we purposefully put the shoulder strap sliders to the front, so that you can easily move that slide up and down either expanding or tightenging each shoulder strap.
- How do I expand the back band?
We have worked hard to create a back band that can be expanded up to three inches. Simply locate the slider which is in the middle of the back band on the elastic part and pull that left and right to tighten and lose the back band.
What are Infiniti Cup Flower sizes? And why are your sizes different?
Shockingly, over 80% of women are wearing the wrong size bra. And there are no standardized sizing among brands, so a 34B in one brand could be a 34C in another. The flower names of our cups are the bra sizing system of our brand. We decided to call our cups different flower names to make sure that you were getting the right fit, one that you deserve and need for promoting positive breast health. We chose flowers because they are beautiful, and because they bloom, grow and change, just like you have throughout pregnancy and postpartum, Mama.
What sizes do you sell?
We believe that every woman deserves to be represented and catered for regardless of her breast and body size. Because we are a start-up, we only offer sizes 30DD to 38C at this time. However, we are working on larger sizes and will be expanding our range very soon.
All the sizes that we stock are below:
30DD/E
32D
34C
36B
32DD/E
34D
36C
38B
32F
34DD/E
36D
38C
Please, take a look at our sizing chart page for more information HERE>
How do I find my size?
Please, refer to the size chart here and follow the instructions provided. For maximum comfort and accuracy, we recommend that you measure yourself before a feeding if you are nursing or pumping. It is always better to have a little more room inside the bra than not enough.
How do I measure myself?
Please refer to our sizing page for more information on how to properly measure yourself.
How many Infiniti Bras will I need?
We recommend starting out with at least two of your current size. For maximum comfort and breast health, we recommend changing into a clean and dry Infiniti Bra if you leak a lot. How many Infiniti Bras you need will also depend on how frequently you plan on doing laundry. When your body changes again, we recommend buying two more bras or two more pairs of cups.
How do I care for Infiniti Bra?
We recommend that you wash your assembled Infiniti bra in a mesh bag in cool water on a gentle setting, and line it dry, or place in the dryer on a low heat setting. For greatest longevity, it is recommended to hand wash in hot soapy water and line dry.
Is Infiniti Bra just for pregnant, breastfeeding and pumping women?
No :) there is nothing stopping you from buying and wearing Infiniti Bra even if you are neither pregnant nor breastfeeding/pumping. It’s also great for boobs of different sizes or common weight and breast size fluctuations. Please note however, that all Infiniti Bras available at this time have nursing and pumping cups.
Who has created Infiniti Bra and is it a quality product?
Infiniti Bra has been created by two moms that first hand experienced bra problems and disappointments during their pregnancies. The full design and creation process has taken place in Illinois and California, USA. The manufacturing is done in China.
We are a small business and we strive to create each Infiniti Bra to the highest quality. Our bras have been quality checked throughout the design process and also at the manufacturing stage by different professionals. We also receive each bra and check them over by hand before they are shipped to you. If you are not fully satisfied, or if you have encountered any issues with your new Infiniti Bra, please contact us at info@infiniti-touch.com
Payment
What payment methods do you accept?
We accept the following credit cards: MasterCard, Visa, American Express and Discover. We only take payment once your order has been shipped. At this time we do not accept payment by PayPal or Amazon Pay.
Where is my refund?
Ordering and delivery
- Can I place an order without creating an account?
- Where is my order confirmation?
- Why has my order been canceled?
- How do I cancel my order?
- Can I alter my order?
- When will my order arrive?
- What countries do you ship to?
- How much is shipping?
Can I place an order without creating an account?
Yes. You can place an order as a guest with no obligation to create an account. We do recommend that you create an account, however, if you’d like to check your order history and have your shopping basket items and payment details saved for next time. It’s quick and easy to create an account. Just visit https://www.infiniti-touch.com/account/register and follow the instructions on-screen.
Where is my order confirmation?
This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at info@infiniti-touch.com just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.
Why has my order been canceled?
How do I cancel my order?
There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via info@infiniti-touch.com, we may be able to cancel your order before it’s processed. If not, we’ll despatch your order and then you can return it to us if you wish upon receiving it.
Can I alter my order?
When will my order arrive?
If you choose the USPS shipping method, you should receive your item 6 to 8 business days after processing. If you choose the Fedex shipping method Fedex it will take 3 to 5 business days to arrive after processing. Please note that carriers may experience delays with shipping times.
Please get in touch if your order hasn’t been delivered according to the expected timescales, and we will check your order status at info@infiniti-touch.com
Once your order is placed you will receive a confirmation email. Processing begins the next day for all orders. Orders placed Friday to Sunday will be shipped out on the following Monday.
What countries do you ship to?
At the moment we only deliver within the United States of America.
We do not ship internationally. But we cannot wait to grow our brand and be able to offer this in the future!
How much is shipping?
Shipping to the U.S is $5.50 if you choose the economy rate (operated by USPS, 6 to 8 business days delivery) and $11.50 if you choose the standard rate (operated by Fedex, 3 to 5 business days delivery). Please note that carriers may experience delays with shipping times.
Once your order is placed you will receive a confirmation email. Processing begins the next day for all orders. Orders placed Friday to Sunday will be shipped out on the following Monday.
Returns
- Can I return or exchange an item?
- How do I return an item?
- My order has arrived but it’s not as I expected. What can I do?
- How long does it take to return an item?
Can I return or exchange an item?
We want you to be 100% satisfied with your purchase, if you are not we have a 30-day return policy, which means you have 30 days after receiving your item to complete the return.
Exceptions / non-returnable items: Certain items such as panties and sale items cannot be returned. Infiniti Touch reserves the right to refuse the return of any merchandize that does not meet the above requirements. We cannot accept returns on sale items or gift cards.
Unfortunately, we cannot refund your original shipping fee and return shipping fees will be taken out of your refund. We credit all refunds back to the original credit card used for the purchase.
To be eligible for a return, your item must be in the same condition that you received it, unworn, unused and unwashed, with all tags attached, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, please contact us at info@infiniti-touch.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@infiniti-touch.com.
Unfortunately, we don’t offer exchanges. If you’re unsure about clothing sizes, we recommend ordering the two closest matches and returning the one that doesn’t fit.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method, minus the return shipping cost. Please, remember it can take some time for your bank or credit card company to process and post the refund too.
How do I return an item?
To be eligible for a return, your item must be in the same condition that you received it, unworn, unused and unwashed, with all tags attached, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, please contact us at info@infiniti-touch.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method, minus the return shipping cost. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Exceptions / non-returnable items: Certain items such as panties and sale items cannot be returned. Infiniti Touch reserves the right to refuse the return of any merchandize that does not meet the above requirements.
Unfortunately, we cannot accept returns on sale items or gift cards.
My order has arrived but it’s not as I expected. What can I do?
Damages and issues: Please, inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right. Please contact info@infiniti-touch.com
How long does it take to return an item?
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method, minus the return shipping cost. Please remember it can take some time for your bank or credit card company to process and post the refund too. Please, contact us after 14 days if your refund has not been issued at info@infiniti-touch.com
Misc
Do you sell gift vouchers/cards?
Yes, we do. These are issued electronically by email and each contains a unique reference number. Our gift vouchers/gifts cards are ideal if you’re not sure what to get that special person in your life. Simply buy a gift voucher instead for the value you want!